Avidyne Standard Warranty Information

Note: The warranty information below is presented to assist customers by addressing some of the commonly asked questions about our Product warranties and the procedures associated with making a warranty claim.

The general information below is not a substitute for, or expansion of, the terms and conditions contained in the original Product warranty at the time of product ship.

What we warrant:

Generally, the Avidyne Corporation warrants that Products manufactured by it will be free from defects in material and workmanship for a period of twenty-four months from the date of delivery. If our Product fails to conform to this warranty then we will, at our sole discretion, either repair or replace the Product or provide a refund of the purchase price of the Product. The warranty is made upon several express conditions such as but without limitation:

  • that we are given prompt notice of the claimed Product non-conformity;
  • the Product is returned to us via an Avidyne Distributor;
  • the Product has not been altered, except with our written consent;
  • the Product has not been repaired by anyone, except Avidyne or one of our Distributors;
  • the Product has been properly installed, maintained and operated;
  • the Product has not been damaged due to tampering, lightning or other electrical source, or other non-Avidyne related causes.

Please see your original Product warranty for the complete details regarding the nature and extent of our warranty and Avidyne remedies.

Avidyne’s warranty represents its sole responsibility for its Product and in no event will Avidyne be responsible or liable for any other direct, indirect, consequential, special or other damage claim – all as more specifically stated in the original Product warranty.

Avidyne's warranty does not provide coverage for hardware upgrades or for the addition of new product features through software upgrades.

Avidyne's warranty does not cover shipping, customs, or duty fees for international customers.

 

AVIDYNE EXCLUSIVE LIMITED WARRANTY and LIMITATIONS ON LIABILITY

Avidyne warrants the Product manufactured by it against defects in material and workmanship for a period of twenty-four (24) months from delivery. If Avidyne's Product fails to conform to this warranty, Avidyne, in its sole discretion, will either repair or replace the Product or provide a refund of the purchase price paid for the Product. This warranty is made upon the express conditions that:

  1. Avidyne is given prompt written notice of any claimed non-conformity in the Product, with a reasonable explanation thereof;
  2. The Product is returned to Avidyne or to an Avidyne authorized service facility;
  3. The Product has not been altered in any manner other than as previously authorized by Avidyne in writing; and
  4. Repairs to the Product have not been made by anyone other than Avidyne or an Avidyne authorized service facility.

This warranty does not apply to any Product which is not installed, maintained and operated in accordance with Avidyne's written instructions or which is otherwise misused, including, without limitation, to any Product which is damaged due to improper installation, maintenance or operation, tampering, alteration of serial numbers or other manufacturers data, lightning or other electrical source, or otherwise.

If warranty protection is applicable to the Product, Avidyne will use reasonable efforts to repair or replace Product within ten (10) business days of its receipt of the Product.

Any Product that has been repaired by Avidyne or replaced by Avidyne under this warranty will be subject to remainder of the original warranty term applicable to the repaired or replaced Product or will be warranted under the warranty terms above for ninety days from the date of repair or replacement, whichever period is longer.

THIS EXCLUSIVE LIMITED WARRANTY APPLIES IN LIEU OF AND EXPRESSLY SUPERCEDES AND EXCLUDES ALL OTHER REPRESENTATIONS, AFFIRMATIONS AND/OR WARRANTIES, WHETHER EXPRESS OR IMPLIED, ORAL OR WRITTEN, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF TITLE AND/OR OF NON-INFRINGEMENT. PURCHASER EXPRESSLY AND KNOWINGLY AGREES THAT NO OTHER REPRESENTATIONS, AFFIRMATIONS OR WARRANTIES, WHETHER EXPRESS OR IMPLIED, ORAL OR WRITTEN, FORM PART OF ANY PURCHASE AND SALE TRANSACTION RELATED TO THE PRODUCT.

AVIDYNE'S (AND ITS AFFILIATES') AND ANY PRODUCT COMPONENT SUPPLIER'S SOLE RESPONSIBILITY AND LIABILITY RELATED TO THE PRODUCT OR ARISING OUT OF OR RELATED TO ITS PURCHASE, SALE, PERFORMANCE, RELIABILITY OR USE ARE LIMITED TO ITS REPAIR OR REPLACEMENT, OR TO A REFUND OF THE PURCHASE PRICE, IN AVIDYNE'S SOLE DISCRETION. IN NO EVENT WILL AVIDYNE (OR ITS AFFILIATES) OR ANY SUPPLIERS OF PRODUCT COMPONENTS BE RESPONSIBLE OR LIABLE FOR ANY OTHER DAMAGE OF ANY NATURE WHATSOEVER, INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, LOSS OF USE, LOSS OF REVENUE OR PROFIT, PROPERTY DAMAGE, PERSONAL INJURY, WRONGFUL DEATH, OR OTHER DAMAGE (WHETHER OR NOT AVIDYNE (OR ITS AFFILIATES) WERE NOTIFIED OF THE POSSIBILITY THAT ANY DAMAGE MIGHT BE INCURRED), ARISING OUT OF OR RELATED TO THE PRODUCT, ITS PURCHASE OR SALE, ITS PERFORMANCE OR RELIABILITY, OR THE USE OR INABILITY TO USE THE PRODUCT, FOR ANY REASON, INCLUDING DUE TO ANY PRODUCT DEFECT OR DEFECTS OR ANY ACTION OR INACTION OF ANY NATURE (INCLUDING CLAIMED OR ACTUAL NEGLIGENCE OR GROSS NEGLIGENCE) BY AVIDYNE OR ANY SUPPLIERS OF PRODUCT COMPONENTS. NEITHER THIS EXCLUSIVE LIMITED WARRANTY NOR AVIDYNE'S OR ANY PRODUCT COMPONENT SUPPLIER'S RESPONSIBILITY OR LIABILITY WILL IN ANY WAY BE ENLARGED O OTHERWISE ALTERED DUE TO AVIDYNE'S PROVISION OF TECHNICAL SUPPORT OR TRAINING RELATED TO THE PRODUCT.

WITHOUT LIMITING THE FOREGOING, NEITHER AVIDYNE (NOR ITS AFFILIATES) MAKE ANY REPRESENTATIONS, AFFIRMATIONS OR WARRANTIES REGARDING OR RELATED TO PRODUCTS NOT MANUFACTURED BY AVIDYNE OR REGARDING OR RELATED TO THE PERFORMANCE OR RELIABILITY OF ANY SUCH PRODUCT, EITHER ALONE OR WHEN USED WITH ANY PRODUCT MANUFACTURED BY AVIDYNE, OR THE SUITABILITY OF ANY SUCH PRODUCT FOR USE WITH ANY PRODUCT MANUFACTURED BY AVIDYNE. AVIDYNE (AND ITS AFFILIATES) EXPRESSLY DISCLAIM ANY AND ALL REPRESENTATIONS, AFFIRMATIONS AND/OR WARRANTIES REGARDING OR RELATED TO ANY SUCH PRODUCTS. IN NO EVENT WILL AVIDYNE (OR ITS AFFILIATES) BE RESPONSIBLE OR LIABLE FOR ANY DAMAGE OF ANY NATURE WHATSOEVER, INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, LOSS OF USE, LOSS OF REVENUE OR PROFIT, PROPERTY DAMAGE, PERSONAL INJURY, WRONGFUL DEATH, OR OTHER DAMAGE (WHETHER OR NOT AVIDYNE (OR ITS AFFILIATES) WERE NOTIFIED OF THE POSSIBILITY THAT ANY DAMAGE MIGHT BE INCURRED), ARISING OUT OF OR RELATED TO PRODUCTS NOT MANUFACTURED BY AVIDYNE, THE PURCHASE OR SALE OF SUCH PRODUCTS, THEIR PERFORMANCE OR RELIABILITY, EITHER ALONE OR WHEN USED WITH ANY PRODUCT MANUFACTURED BY AVIDYNE, OR THE SUITABILITY OF ANY SUCH PRODUCT FOR USE WITH ANY PRODUCT MANUFACTURED BY AVIDYNE.

THIS EXCLUSIVE LIMITED WARRANTY ALSO APPLIES IN LIEU OF AND EXPRESSLY SUPERCEDES AND EXCLUDES ALL OTHER RIGHTS ANY PURCHASER HAS OR MAY HAVE RELATED TO THE PRODUCT AND/OR ARISING OUT OF OR RELATED TO ITS PURCHASE, SALE, PERFORMANCE, RELIABILITY OR USE, EITHER ALONE OR WITH ANY OTHER PRODUCT OR PRODUCTS, WHETHER IN CONTRACT, IN TORT (INCLUDING RIGHTS SOUNDING IN NEGLIGENCE, STRICT LIABILITY AND MISREPRESENTATION), UNDER STATUTE, AT LAW, IN EQUITY, OR OTHERWISE, AND PURCHASER EXPRESSLY AND KNOWINGLY WAIVES ALL SUCH RIGHTS TO THE FULLEST EXTENT PERMITTED BY LAW. PURCHASER ALSO EXPRESSLY AND KNOWINGLY AGREES THAT THE PRODUCT IS NOT A CONSUMER GOOD. THE FOREGOING PARAGRAPHS DEFINE AND LIMIT AVIDYNE'S SOLE RESPONSIBILITY AND LIABILITY AND PURCHASER'S SOLE AND EXCLUSIVE REMEDIES RELATED TO THE PRODUCT.

Some jurisdictions may not allow the exclusion or limitation of warranties or liabilities, in which case the above limitations or exclusions, or some of them, may not apply in those jurisdictions.

 

 

How to make a warranty claim:

In the event you believe you have a possible warranty claim, please contact an Avidyne authorized service facility. You may locate an Avidyne Distributor by using the Locate a Distributor feature of this website.

If you must return your Product to Avidyne for warranty service your Avidyne Distributor must first contact Avidyne to obtain a Return Merchandise Authorization (RMA) number. Avidyne will not accept any Product for service without an RMA number.

To the extent the information herein, or your Avidyne Distributor, does not answer your questions about our warranty or warranty procedures, please call an Avidyne technical support representative. Our Technical support representatives are available 7:00am to 6:00 pm Eastern Time, Monday through Friday at (888) 723-7592 or (781) 402-7592. You may also send a Fax to (781) 402-7599. We do not accept collect calls. Please have the model/serial number of the Product available when you call, along with as many details as possible about the nature of the issue. We will respond by telephone or Fax within one business day of receiving your communication.

Warranty Information

Register Your Warranty FlexCare Extended Warranty Platinum Service

 

Contact Avidyne sales at 800.284.3963 or info@avidyne.com

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