FlexCare Extended WarrantyAs a valued Avidyne customer, we are inviting you to enroll in our new FlexCare™ Extended Warranty Service Plan, which is designed to offer owners of Avidyne products a higher level of support over the life of their aircraft.
Click here or call 800-AVIDYNE to sign up today!
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| Benefit | Coverage |
|---|---|
| Platinum Advanced Exchange¹ |
|
| Platinum Exchange¹ |
|
Avidyne's FlexCare, FLEX, or new product warranty does not cover replacement of the bezel and glass hardware for Avidyne products.
¹Platinum Advanced Exchange is subject to inventory availability. Shipping time is dependent on the time of day that Avidyne Technical Support receives the replacement call. Please review Avidyne’s Platinum Service Program document for all Platinum specific details.
² Reasonable shipping, removal, installation and calibration charges are defined in the then current Avidyne Service Pricing Matrix of the Avidyne Distributor Agreement. Shipping cost for Platinum Advance Exchange is not covered under Avidyne’s FlexCare, FLEX, or new product warranty.
FlexCare Extended Warranty Service Plan Summary:
FlexCare Service Plan |
1 Year | 2 Year | 3 Year |
Entegra 3 Display Systems |
$2,100 | $3,150 | $4,200 |
Entegra 2 Display Systems |
$1,525 | $2,290 | $3,050 |
| EX5000 MFD & EMax™ | $375 | $565 | $750 |
| EX500 MFD | $375 | $565 | $750 |
FlexCare Extended Warranty Service Plan Terms and Conditions:
- Terms and conditions of the original new product warranty continue to apply through the FlexCare Extended Warranty period.
- Terms and conditions of the then current Avidyne Service Pricing Matrix of the Avidyne Distributor Agreement apply to all warranty and non-warranty claims.
- Platinum Advanced Exchange Service is provided only after Avidyne Technical Support has been contacted and reasonable troubleshooting has occurred.
- Platinum Advanced Exchange Service is available only through authorized Avidyne Distributors who are in “good standing” with Avidyne.
- Additional charges may apply for products that have been subject to excessive wear and tear.
- Avidyne will use reasonable efforts to repair and ship products back to the authorized Avidyne Distributor within 10 business days from receipt of product.
- Avidyne will pay for reasonable removal, re-installation and calibration charges when service is performed by an Avidyne authorized service center.
- In the event that we are unable to find anything wrong with your product and determine it to be fully operative, an inspection and recertification fee of $750 (out of warranty) $500 (in warranty) will apply.
- Owners will be notified prior to the FlexCare Extended Warranty Service Plan expiration. The FlexCare Extended Warranty Service Plan will be automatically renewed unless canceled by the Owner.
- The FlexCare Extended Warranty Service Plan cannot be purchased more than 90 days after the original new product warranty expiration date, unless the product has been serviced by Avidyne and the warranty purchased prior to the unit shipping from Avidyne or via approval of special requests through Avidyne. The product covered by the warranty must be in working condition.
- All customers, purchasing the FlexCare Extended Warranty Service Plan, while more than 90 days out of warranty must forego a 30 day grace period. If a unit fails during the 30 day grace period, the customer must pay to have the unit repaired. Avidyne will then start the FlexCare Extended Warranty Service Plan upon shipment of the repaired or exchanged unit.
- The FlexCare Extended Warranty Service Plan is transferable upon notification to Avidyne Technical Support within thirty (30) days of transfer.
- The FlexCare Extended Warranty Service Plan does not cover shipping, customs, or duty fees for international customers.
- The FlexCare Extended Warranty Service Plan does not provide coverage for hardware upgrades or for the addition of new product features through software upgrades.
- If the Avidyne products covered under the FlexCare Extended Warranty Service Plan are sold outside or apart from of the sale of the aircraft in which they were installed at the time of registration, all warranties and FlexCare Extended Warranty Service Plan are null and void and no reimbursement will be made for the remaining period of the plan.
- Avidyne only provides warranty or FlexCare Extended Warranty Service Plan coverage for Avidyne products sold, installed, serviced, or removed by an authorized Avidyne Distributor.
- The FlexCare Extended Warranty Service Plan does not include hardware upgrades or the addition of new features through software upgrades.
Warranty Information
General Warranty Information Platinum Service
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