Avidyne Press Release
For Immediate Release
Avidyne Continues Expansion of International Support Presence with Opening of New Australasia Support Center
Avidyne opens “Avidyne-Australasia” through partnership with Pacific Avionics to provide telephone technical support and in-region exchange depot assets for Australia, New Zealand, and SE Asia
Lincoln – Tuesday, October 06, 2009 –
Avidyne Corporation, a leading provider of integrated flight deck and safety systems for general aviation aircraft, announced the opening of Avidyne Australasia™, a new International Customer Support Center for the Australasia region. In partnership with Pacific Avionics Pty. Ltd. of Bankstown, Australia (outside Sydney), Avidyne-Australasia will provide customer support and exchange depot services to Avidyne’s customers, distributors, and limited service centers throughout Australia, New Zealand, and Southeast Asia. The opening of this office represents the latest in a series of strategic decisions by Avidyne to increase its customer-focused service model throughout the international marketplace.
Hours of operation are 08:00 to 17:00, Monday thru Friday, local Sydney time (AEST). Support staff members at the Sydney facility are fully capable of processing Return Material Authorizations (RMAs), verifying warranty status, and addressing general customer support questions and concerns.
“Avidyne is strategically focused on enhancing our position in the international arena and we are pleased to be partnered with Pacific Avionics to expand support services in the Pacific Rim region,” said Patrick Herguth, Avidyne’s Chief Operating Office. “With the opening of Avidyne-Australasia and the previous opening of Avidyne-Europe, we continue to make significant investments in internationally-targeted support, which will lead to better service, faster turn times, and increased customer satisfaction.”
“We are quite excited to have been selected by Avidyne to run their Avidyne-Australasia Support Center,” said Brad Granger, Director of Pacific Avionics. “We have a terrific and long-standing relationship with Avidyne and we believe we are uniquely positioned to provide world-class telephone support and quick-turn exchange services for all of Avidyne’s customers operating throughout the region.”
The new Avidyne-Australasia Support Center can be reached by calling 1-800-467-572 or +61 2 9790 0653 or on the internet at support@avidyneaustralasia.com. Toll free phone numbers for customers in the Australasia Region are as follows:
Australia: 1-800-467-572
New Zealand: 0800-446-927
Malaysia: 1-800-813-817
An up-to-date list can also be found at http://www.avidyne.com/contact/intphones.asp.
Avidyne also continues to work with DAC International to provide aftermarket sales throughout Europe, the Middle East, Africa, Asia and the Pacific Rim. DAC’s sales representative in Bangkok, Thailand handles Asia and the Pacific Rim, while representatives in Cortaillod, Switzerland and The Netherlands provide coverage for Europe, the Middle East, and Africa. DAC also represents Avidyne in Canada and Latin America. More information on DAC can also be accessed by calling +1-512-331-5323, via email at Avidyne@dacint.com, or by visiting DAC’s website at www.dacint.com.
About Pacific Avionics (www.pacificavionics.com.au)
Pacific Avionics Pty Ltd is a supplier of sales, maintenance, repair, overhaul, upgrade services and role/mission specific fit-outs to Fixed and Rotary Wing aircraft. Radio, Instrument and Electrical categories are covered within our Certificate of Approval. Markets include General Aviation up to Regional Airlines, as well as Para-Military and Military. Established for over 12 years Pacific Avionics has a staff of 19 personnel growing on an annual basis as demands grow and presently has an accumulated avionics experience of over 276 man-years.
About DAC International, Inc. (www.dacint.com)
DAC International, Inc. is the designated sales representative for all of Avidyne Corporation’s aftermarket business outside of the United States. DAC is an avionics sales and distribution company that specializes in the sale and distribution of sophisticated avionics products, systems and test equipment to the world's airlines, corporate aircraft, modification centers, aircraft manufacturers, special mission, and military markets. In support of our clients, DAC's dedicated sales professionals offer a combined total of over 160-man-years experience serving these markets. DAC has established 392 dealerships around the world for the sale and support of products we distribute.
About Avidyne Corporation (www.avidyne.com)
Avidyne’s continuing leadership in innovation and its Flying Made Simple™ system design make flying safer, more accessible and more enjoyable for pilots and their passengers. The company’s expanding line of products include the industry-leading Entegra integrated flight deck systems for new and existing aircraft, datalink-capable EX5000 and EX500 multi-function displays and the dual-antenna TAS600 series of active traffic advisory systems, the MLB700 broadcast datalink receiver, the MLX770 world-wide datalink transceiver, and the TWX670 Tactical Weather Detection system. Headquartered in Lincoln, MA, the company has facilities in Columbus, OH, Melbourne, FL, and Boulder, CO. Follow Avidyne at: www.AvidyneLive.com, www.twitter.com/avidyne1, www.twitter.com/avijake and http://www.youtube.com/user/Avidyne1.
