Location: 710 North Drive - Melbourne, FL 32934
Avidyne Corporation is leading the general aviation (GA) industry in the design and manufacture of innovative and easy-to-use avionics systems. Avidyne is uniquely focused developing avionics systems that make flying safer, more accessible, and more enjoyable for pilots and their passengers. Headquartered in Melbourne, FL, the company has facilities in Concord, MA and Columbus, OH.
Take advantage of this unique opportunity to work for a world-class leader at the heart of innovation in general aviation.
The Director of Customer Experience is responsible for worldwide customer engagement to support inside sales team, technical support team and creating a robust post-sale customer relationship with Avidyne. The candidate is responsible for establishing the strategic direction and execution of all customer engagement initiatives for aftermarket product sales, technical support and warranty activity that will drive product penetration in key customer segments, create raving Avidyne fans and improve the technical support process within Avidyne. You are hands-on, highly collaborative and knowledgeable in developing, coaching and leading a team of customer service representatives, have experience with inbound technical support operations and a passion for customer engagement. This position requires interaction with all functions of the organization and requires strong organizational and analytical skills. Ideally, this person will be active in the General Aviation industry and hold an Instrument Pilot Rating.
Skills and Core Competencies:
Education and Experience Requirements:
Please email your resume in MS Word, RTF, HTML, or ASCII text format to the address below. If you wish to enclose a cover letter, please include it in the body of your email message.
Equal Opportunity/Affirmative Action Employer
Avidyne provides equal employment opportunity for all applicants and employees. We do not unlawfully discriminate on the basis of race, color, religion, ancestry, genetic information, national origin, gender, age, marital status, sexual orientation, veteran status, family care status, pregnancy, childbirth or related medical conditions, physical or mental disability, medical condition, or with respect to any other protected class.